Privacy Policy

1. Introduction

We are committed to handling your information responsibly. This policy should be read together with our Terms & Conditions. By using the Service, you acknowledge that you have read this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Who we are

The data controller for the Service is EXGLAM SHOPPING & GENERAL TRADING - FZCO (License No. 50632), with offices at Mirdiff Hills, Offices building al multaqa, Fourth floor, Office 401-S2, United Arab Emirates. In this policy, "ExGlam," "we," "us," or "our" refers to this entity.

3. Information we collect

Depending on how you use the Service, we may collect: account and profile details (such as name, email, phone number, and profile photo); verification data when you sign in (including one-time codes sent to your phone); shipping and billing addresses; order, cart, and payment-related information; product listings you create (descriptions, photos, condition, price, and category); wishlist and browsing activity; in-app messages between buyers and sellers; style and preference data where you use features such as Glam DNA or curated collections; device and app information (including push notification tokens); and technical logs (IP address, browser or app version, and usage events) to operate and secure the Service.

4. How we use your information

We use personal information to: create and manage your account; authenticate you and prevent fraud; display marketplace listings, influencer closets, and verified product information; process orders, deposits, reservations, and auctions where available; facilitate communication between users; send service-related notifications (including order updates and, where enabled, marketing you opt into); personalize content and recommendations; provide customer support via in-app chat, WhatsApp, or phone; improve and analyze the Service; and comply with legal obligations.

5. Marketplace and transactions

ExGlam is a marketplace connecting buyers and sellers. When you buy or sell, we share information necessary to complete the transaction—such as your name, contact details, shipping address, and order contents—with the other party and with payment and logistics partners. Sellers are responsible for their own use of buyer information beyond what is needed to fulfil an order. Listing photos and descriptions may be visible to all users of the Service.

6. Influencers, verification, and optional features

If you browse or purchase from influencer closets, we process data needed to display curated wardrobes and seller profiles. Where a product is marked as verified, we may store and display authentication-related images or metadata supplied by ExGlam or the seller. Features such as live auctions, item reservations, or seller bank details for payouts are collected only when relevant to your role and applicable settings, and are used solely to operate those features.

7. Communications

We and other users may contact you through in-app messaging related to listings or orders. We may also reach you by phone, SMS (including OTP codes), email, push notifications on the mobile app, or WhatsApp for support. You can adjust certain notification preferences in your account or device settings where available.

8. Cookies and similar technologies

On our website, we use cookies and similar technologies to keep you signed in, remember preferences (such as language), measure traffic, and improve performance. You can control cookies through your browser settings; disabling some cookies may limit certain features. Our mobile apps may use local storage and analytics SDKs for comparable purposes.

9. Sharing with third parties

We share information with service providers who help us run the Service—such as hosting, payment processing, analytics, messaging, and customer support—under contracts that require them to protect your data. We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer. We do not sell your personal information to third parties for their independent marketing.

10. International transfers and storage

Your information may be processed in the United Arab Emirates and in other countries where our providers operate. We take steps designed to ensure that transfers comply with applicable law and that appropriate safeguards are in place when data leaves the UAE.

11. Retention and security

We retain personal information for as long as needed to provide the Service, resolve disputes, enforce agreements, and meet legal requirements. We implement technical and organizational measures—such as access controls and encryption in transit where appropriate—to protect your data. No method of transmission or storage is completely secure; please use a strong password and keep your credentials confidential.

12. Your rights and choices

Subject to applicable UAE law, you may request access to, correction of, or deletion of certain personal information we hold about you, or object to particular processing where legally permitted. To exercise these rights, contact us using the details below. We may need to verify your identity before responding. You may also close your account or stop using the Service at any time.

13. Children

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.

14. Changes and contact

We may update this Privacy Policy from time to time. We will post the revised version on the Service and update the effective date where shown. For privacy questions or requests, contact EXGLAM SHOPPING & GENERAL TRADING - FZCO at +971 50 127 5223, via WhatsApp support, or through the contact options on our website and apps.

Last updated: May 2026. Continued use of the Service after changes to this policy constitutes your acknowledgment of the updated Privacy Policy.

See also our Terms & Conditions.